FAQ With LG Business

About LG Business –

What does your company specialise in? 
We specialise in the design, development and production of luxury custom made accessories for high end hotels and corporate spaces. Our focus is on creating distinctive, functional and beautifully crafted items that elevate the guest or client experience.

What types of luxury branded accessories do you create?
We produce a wide range of items including guest room accessories, welcome amenities, bath and spa accessories, branded office objects and bespoke corporate gifts. Most of our projects are fully tailored, which means your accessories can be designed exactly as you imagine them.

Do you offer fully custom made products or only existing catalogue items?
We offer both. Many clients come to us for completely bespoke creations, but we also have existing collections that can be personalised with your branding elements.

How does the design and conceptualisation process work?
You share your vision or requirements with us and our creative team develops proposals that reflect your brand identity. Once you approve the design direction, we create detailed visuals and prepare a prototype before full production begins.

What makes your products suitable for luxury hotels and premium corporate environments?
We prioritise quality, durability and refined aesthetics. Every item is built to withstand daily use while maintaining a premium look and feel. Our materials, finishes and craftsmanship are selected specifically for luxury environments where attention to detail matters.

Do you provide creative guidance if we do not yet have a clear concept?
Yes, absolutely. Many clients come to us with only an idea or a feeling they want to express. Our team guides the entire creative process and helps you shape a concept that fits your brand perfectly.

Can you match the style and identity of our brand?
Yes. Our work begins with a full understanding of your brand codes, colours and visual identity. We ensure your accessories reflect the atmosphere and personality of your property or corporate space.

Production and Materials

What materials do you use to create your accessories?
We work with a wide range of premium materials including wood, metal, vegan leather, natural fabrics, ceramics and high quality plastics. Every material is selected based on your aesthetic preferences and usage needs.

Do you offer eco friendly or sustainable materials?
Yes. Sustainability is central to our approach. We offer recycled materials, eco certified textiles, biodegradable options and responsibly sourced woods and papers.

How do you ensure durability and long term quality?
All products undergo strict quality control at each stage of production. We work with trusted manufacturers and artisans who specialise in premium hospitality and corporate accessories.

Are your products made in Switzerland or manufactured abroad?
Design and project management are handled from Switzerland. Production is carried out through carefully selected partners in Europe and internationally, depending on the material and technique required.

Can you source specific materials or fabrics upon request?
Yes. If you have a specific fabric, finish or material in mind, we can source it for you or propose alternatives with similar qualities.

Process and Customisation

What information do you need from us before starting a project?
We usually request your brand guidelines, quantity estimates, preferred materials and any reference images. If you are not yet sure, our team guides you through the options.

How long does the full process take from design to delivery?
It varies by project, but most orders take between four and twelve weeks from concept to delivery. Complex items may require additional time.

Can you produce samples or prototypes before full production?
Yes. Prototypes are an important part of our process. They allow you to verify the design, materials and finishing before we proceed with the full order.

How much creative control do we have during the design stage?
As much as you want. Some clients like to be very involved. Others prefer us to handle the creative side entirely. You choose the level of input that suits you.

Do you handle branding elements such as embroidery, engraving, embossing or printing?
Yes. We offer a full range of branding techniques including embroidery, engraving, debossing, embossing, metal plaques and premium printing.

Pricing and Orders

What is the typical price range for custom luxury accessories?
Pricing depends on materials, complexity and order quantities. We work with a wide range of budgets and always propose options that match your expectations.

Do you have minimum order quantities?
Minimum quantities vary by product type, but we generally accommodate both small boutique hotels and large international groups.

How are quotes calculated?
Quotes are based on design complexity, materials, branding techniques, prototypes and final production quantities.

Can you support large scale orders for hotel chains or corporate groups?
Yes. We regularly produce large volume orders for multi property hotel brands and corporate networks.

Do you offer discounts for bulk or recurring orders?
Yes. Clients with ongoing orders or high volumes benefit from preferential pricing.

Logistics and Delivery

Do you ship internationally?
Yes. We deliver to clients around the world.

How long does shipping usually take once production is complete?
Shipping times vary by destination but typically range from one to three weeks.

How do you guarantee safe and protected delivery of fragile or delicate products?
We use specialised packaging, protective wrapping and reinforced cartons to ensure safe arrival.

Can you assist with customs or import documentation?
Yes. We provide all necessary documentation and can coordinate with your logistics team if required.

Sustainability and Ethics

Are your materials sustainably sourced?
Whenever possible. We offer a wide selection of eco conscious materials and maintain transparency about sourcing.

What is your company’s approach to environmental responsibility?
We design with longevity in mind, encourage responsible material choices and partner with manufacturers who follow ethical and environmentally conscious practices.

Do you work with ethical and transparent suppliers?
Yes. We select manufacturing partners carefully and focus on suppliers who maintain high standards of ethics and quality.

Client Support and Guarantees

What guarantees do you provide on your products?
All products come with a quality guarantee that covers manufacturing defects and irregularities.

How do you handle issues such as defects or delivery problems?
If any issue arises, we replace or correct the product quickly. Client satisfaction is always our priority.

Can you support long term partnerships with hotels and corporate clients?
Yes. Many of our clients work with us for years across multiple projects.

Do you offer after sales support?
Yes. Our support continues after delivery, whether you need reorders, new designs or assistance.

Project Types and Applications

What are the most common accessories luxury hotels order?
Items such as desk organisers, menu covers, vanity trays, laundry bags, welcome amenities and room accessories.

What items are most popular among corporate offices?
Branded desk accessories, presentation items, meeting room objects and premium corporate gifts.

Can you create bespoke gift items for events or VIP clients?
Yes. We frequently produce VIP gifts, limited edition items and special event accessories.

Do you work with interior designers or hotel procurement teams?
Yes. We collaborate closely with designers, procurement departments and project managers to ensure perfect integration into your space.

For First Time Customers

I have never ordered custom accessories before, where do I start?
Start by telling us what atmosphere or style you want to create. From there we guide you through materials, samples and design options until you find the perfect solution.

What sets you apart from other accessory suppliers?
Our combination of Swiss design direction, full customisation, sustainable material options and personalised service sets us apart. Every project is treated with care and refinement.

Why should a luxury hotel or corporate brand choose your company over alternatives?
Because we deliver truly bespoke creations that enhance your brand identity and guest experience. Our craftsmanship, attention to detail and reliability are why many international clients choose to work with us long term.